How to Assign a Seating Plan to Your Event

The setup work — venue, plan, categories — is reusable. Per-event work is small: pick the plan, then assign each ticket type to one of its categories. After that, your event is ready for seated sales.

Step 1: Connect the plan to your event

1. 1

   Open your event from the Events dashboard

2. 2

   Go to Settings → Location

3. 3

   In the Venue dropdown, pick the venue you created (this auto-fills the address)

4. 4

   In the Seating Plan dropdown, pick the plan to use — only plans linked to that venue appear

5. 5

   Click Save — your event is now seated

Step 2: Map your tickets to seating categories

Each ticket you sell is connected to one seating category. This is how customers know which seats they get when they pick a particular ticket — for example, a "VIP" ticket lets them choose only from VIP seats.

1. 1

   Open the Tickets section of your event

2. 2

   Create or edit a ticket product

3. 3

   Set Product Type to Ticket and Pricing Type to Paid (or Free)

4. 4

   Scroll to Seating Category and pick one — the dropdown lists categories from your plan with their seat counts

5. 5

   Notice that Available Quantity becomes locked — it's automatically set to the number of seats in that category

6. 6

   Set the ticket's price (this is the price for any seat in this category)

7. 7

   Save — the ticket is now bound to the category

What if my event is online?

If you toggle Online event on in Settings → Location, the seating plan is cleared automatically. Online events use general admission tickets only — there's nothing to assign.

Changing the plan after sales start

Once tickets are sold, switching to a different seating plan creates a fresh "event" in our system. Earlier sales remain valid, but in-flight holds at the moment of the change are dropped, and customers who haven't checked out yet may need to reselect their seats. Avoid switching plans mid-sale unless absolutely necessary.

What's next?

Now that your event is live, here are some practical limits and tips for running a seated event smoothly: Seated Events: Limits, Tips & Troubleshooting.