Frequently Asked Questions for Buyers

Answers to the most frequently asked questions about buying tickets on GoJammin.

Where can I find my tickets?

After purchasing tickets, you’ll receive an order confirmation email. You can also find your tickets at any time using the “Looking for your tickets?” feature on the login page. For a detailed description, see the article How to Find Your Tickets.

Can I get a ticket refund?

Ticket refunds depend on the event organizer’s policy. To request a refund, contact the organizer through the contact form on the event page. For full instructions, see the article How to Request a Refund.

How do I contact the organizer?

Go to the event page and click the Contact button. A contact form will open where you enter your name, email address, and message. After filling it in, click Send Message — the organizer will receive your message and respond to the provided email address.

I didn’t receive the ticket email — what should I do?

First, check your spam or promotions folder — the confirmation email is sent automatically after payment is completed. If you still don’t see it, use the Looking for your tickets? feature on the login page — after entering your email address, you’ll receive a link to your orders. You can also resend the confirmation from the order summary page by clicking Resend Confirmation Email.

How do I print my tickets?

On the order summary page, you’ll find a Print Ticket button next to each attendee. If you want to print all tickets at once, use the Print All Tickets button at the top of the page.

Tickets open in a print-ready format — just use your browser’s print function.

Can I change the information on my ticket?

This depends on the organizer’s settings. If the organizer has enabled editing, you can change the attendee’s name and email address on the order summary page. If the editing option is not available, contact the event organizer through the contact form.

What does my order status mean?

On the order summary page, you’ll see one of the following statuses: Completed means payment has been confirmed and tickets are active. Awaiting Payment means the system is waiting for payment confirmation. Cancelled means the order has been cancelled — contact the organizer if you have questions.

How do I download an invoice?

On the order summary page, click the Download Invoice button. The invoice is available only if the organizer has generated one for your order.

My order was cancelled — why?

An order may be cancelled for several reasons: the reservation expired (payment time limit was exceeded), the organizer cancelled the event, or there was a payment issue. In each case, contact the organizer for details.

How do I add the event to my calendar?

After purchasing tickets, on the order summary page, you’ll find an Add to Calendar button. Click it to add the event to your preferred calendar.

Do I need an account to buy a ticket?

No — buying tickets on GoJammin does not require creating an account. The purchase process works as a guest. An account is only needed if you want to save favorite events.

Didn’t find the answer to your question? Contact the event organizer for questions about a specific event, or use the search in the help center to find more topics.