How to Manage Orders on GoJammin

The Orders page is where you browse, filter, and manage all orders placed for your event. Here you can check the details of each order, send messages to buyers, process refunds, and export data.

In this article, we’ll walk you through every part of the orders page — from navigation, through table columns, to actions available for each order.

Orders table — overview

To access orders, select an event from the list, then click Orders in the side menu. You’ll see a table with all orders and six columns of information.

1. 1

   Customer column — contains the buyer’s first and last name, company name (if provided), and email address. Click the customer name to open order details.

   
2. 2

   Order Details column — shows the public order number (ID), date placed, invoice download link, and reservation deadline (for pending orders).

3. 3

   Products column — displays the total number of purchased products. Hover over the number to see the breakdown (e.g., “2x VIP Ticket”).

   
4. 4

   Amount column — shows the total gross value of the order, the tax and fee breakdown, and any refund status (Refunded, Partially Refunded, Refund Pending, or Refund Failed).

5. 5

   Payment column — displays the payment provider icon: Stripe (for online payments) or Offline (for cash or bank transfer payments).

6. 6

   Status column — a colored label with the order status: Completed (green), Reserved (clock), Awaiting Payment (pause), Cancelled (X), or Abandoned (alert).

   

Filtering and searching

Above the table, you’ll find a toolbar with three options — filters, search, and export.

Filter by order status

Click the filter button to open a panel with two filter categories:

• Order Status — choose from: Completed (COMPLETED), Cancelled (CANCELLED), or Awaiting Payment (AWAITING_OFFLINE_PAYMENT)
• Refund Status — choose from: Refunded (REFUNDED) or Partially Refunded (PARTIALLY_REFUNDED)

Search and export

Use the search bar to find an order by customer first or last name, email address, or order number. Results filter as you type.

To export data, click the Export button — the system will download an XLSX file with the full list of orders matching the applied filters.

Order action menu

Each order in the table has an action menu (three dots on the right side). Here are the available options:

• Manage Order — opens a side panel with order details. You’ll find Overview and Edit tabs there.
• Send Message to Buyer — opens a form to send an email message to the person who placed the order.
• Download Invoice — downloads a PDF invoice for this order.
• Mark as Paid — applies to orders with Awaiting Payment status. Clicking it changes the order status to Completed.
• Refund Order — opens the refund dialog. Available only for orders paid through Stripe that have not yet been fully refunded.
• Resend Order Email — resends the order confirmation email and tickets to the buyer.
• Cancel Order — cancels the order and releases tickets back to the pool. Optionally, you can also process a refund. Note: this action is irreversible.

Order details — side panel

After clicking Manage Order, a side panel opens with two tabs:

Overview tab

The Overview tab contains expandable sections with full order information:

• Order Details — buyer’s contact information, date, and order number
• Order Notes — internal notes visible only to the organizer
• Order Summary — list of purchased products with prices and total amount
• Questions and Answers — the buyer’s responses to questions defined in the event form
• Attendees — list of attendees associated with this order

Edit tab

In the Edit tab, you can change the buyer’s contact details: First Name, Last Name, Email, and Notes (internal, not visible to the buyer).

Order statuses

Each order has one of five statuses:

• Completed (green checkmark) — payment has been processed, the order is fulfilled
• Reserved (clock) — tickets are reserved, but payment has not yet been confirmed
• Awaiting Payment (pause) — the order is awaiting offline payment (cash or bank transfer). You can manually mark it as paid.
• Cancelled (X) — the order was cancelled by the organizer. Tickets have been returned to the pool.
• Abandoned (alert) — the buyer started the purchase process but did not complete payment

What’s next?

Now that you know how to manage orders, head to the next article — Managing Attendees — where you’ll learn how to browse the attendee list, filter by ticket and status, add attendees manually, and export data.