How to Set Up Check-in on GoJammin

The check-in system in GoJammin lets you verify attendees on event day — without printing lists or manually checking names. You create a check-in list, share the link with staff, and they scan QR codes from tickets using a phone or USB scanner. They don’t need a GoJammin account.

You can create multiple check-in lists for different zones, sessions, or days of the same event. Each list has its own link and independent check-in progress.

Creating a check-in list

Each check-in list determines which attendees can check in and during what time window. Below you’ll find step-by-step instructions on how to create one.

1. 1

   Go to the Check-in Lists tab in the side menu of the Event Dashboard

   
2. 2

   Click the Create Check-in List button to open the creation form

3. 3

   Enter a list name in the Name field (required) — e.g., “VIP check-in” or “Main entrance”

   
4. 4

   Select tickets in the Products section — choose which ticket types this list covers (only Ticket-type products are shown)

5. 5

   Optionally add a description in the Description field — visible only to staff, not to attendees

6. 6

   Set the Activation Date and Expiration Date — these dates determine when check-in is possible, e.g., from 8:00 AM on event day until midnight

7. 7

   After saving, you’ll see a success modal with a link to the check-in page — copy this link and send it to your staff

   

Sharing the check-in page

Each check-in list has a unique link in the format gojammin.com/check-in/{short-identifier}. Staff members open this link on their phone or laptop and can immediately start scanning tickets — they don’t need a GoJammin account.

On the Check-in Lists page, each list is displayed as a card with information: assigned products (tickets), an Active or Inactive badge, a progress bar (checked in / total), and an action menu.

Available actions for each list:

• Edit — change the name, description, assigned tickets, or activation dates
• Copy Check-in URL — copy the link to clipboard so you can send it to staff
• Open Check-in Page — opens the check-in page in a new tab for testing
• Delete — deletes the check-in list (check-in data will be lost)

Using the check-in page

The check-in page is the main tool for your staff on event day. At the top, there’s a header with the list name and an info button (showing the number of checked-in attendees and progress).

Searching attendees

The search bar lets you quickly find an attendee by name, order number, attendee number, or email address. Useful when someone doesn’t have their QR code handy.

Scanning tickets

Click the Scan button to open the scanning method selection dialog. You have two options:

QR Scanner (camera)

Opens a fullscreen QR scanner that uses the device camera. Point the camera at the QR code on the attendee’s ticket — the system will automatically read the attendee identifier (starting with “A-”) and check them in. You’ll hear a confirmation or error sound.

HID USB Scanner

Activates keyboard listening mode for external barcode scanners connected via USB. Connect the scanner to a laptop or tablet, and the system will automatically recognize scanned codes. You don’t need to use a phone camera — this is an ideal solution for large events with multiple check-in stations.

Checking in and checking out

Each attendee on the list has a check-in button. Click it to change the status to Checked In. If you need to undo a check-in (e.g., the attendee left and will return later), click again to change the status to Not Checked In. The system plays confirmation and error sounds during scanning — you can enable or disable them.

Check-in list states

A check-in list can be in one of three states, depending on the activation and expiration dates you set:

• Active — check-in is available. Staff can scan tickets and check in attendees.
• Not Yet Active — the activation date has not arrived. The check-in page shows a countdown to the opening time.
• Expired — the expiration date has passed. Check-in is no longer possible.

The system also detects internet connection status. If the device loses network access, an offline mode indicator will appear on the check-in page.

Special cases

Offline payments

If your event accepts offline payments, orders with pending payments may appear on the check-in page. In this case, staff will see two options: Check In Only or Check In and Mark Order as Paid.

Multiple check-in lists

You can create any number of check-in lists for the same event. Each list can cover different tickets and have different activation dates. Examples:

• A separate list for the VIP zone and the general zone
• A separate list for each day of a festival
• A separate list for workshops or parallel sessions

What’s next?

After the event, you may receive refund requests. Learn how to handle refunds and order cancellations in the article How to Handle Refunds and Cancellations on GoJammin.