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Seated Events: Limits, Tips & Troubleshooting
Ostatnia weryfikacja: 6 maja 2026
Ostatnia weryfikacja: 6 maja 2026
This article collects the most common questions and gotchas around seated events. Bookmark it — most issues during sales come from one of the spots below.
Each seating category can be sold by exactly one ticket product. If you want multiple price tiers (Early Bird, Regular, Last-Minute) for the same seats, create separate categories in your plan instead.
When a ticket is bound to a seating category, you can't manually edit its Available Quantity — it always equals the number of seats in that category. To increase capacity, edit the seating plan.
If you switch the plan on an event that already has sales, GoJammin creates a fresh "event" in the seating system. Past purchases remain valid; in-flight holds are released. Avoid this unless necessary.
When a customer picks a seat, GoJammin holds it for them so no one else can buy it. By default, the hold lasts 10 minutes. If the customer reaches checkout, the hold extends to your order timeout setting. If they abandon the page or close the tab, the hold is released and the seat becomes available again.
The visual editor speaks English, Spanish, French, German, Italian, Portuguese, and Arabic. For all other languages, the Designer falls back to English. This affects only the editor UI; customers see the chart in their own language.
Yes, but tread carefully. Adding seats is safe. Removing or renumbering seats can invalidate tickets already sold. If you need bigger changes, duplicate the plan and use the new version on future events instead.
No. Each category is sold by exactly one ticket. To offer multiple price points, create more categories in the plan.
When you refund or cancel a seated ticket, the seat is automatically released and becomes available for re-sale. The customer's record is removed from the seating plan.
Yes. The Attendees and Check-in pages show the seat assignment for every ticket, so you can find a guest in seconds. Tickets sent to customers also include the full seat label (Section, Row, Seat).
Yes — tickets can be transferred just like any other product. The seat stays the same; only the attendee name updates.
Your plan needs to be linked to the venue you selected in Settings → Location. Open the plan in Seating Plans, set its venue, save, and the dropdown will populate.
The Designer is a graphics-heavy tool. If you experience lag with very large plans (more than 5,000 seats), try a more recent browser or device. For day-to-day operations during sales, this isn't an issue — the Designer is only used during plan setup.
Reach out to our support team — we're happy to walk through your specific setup, especially for large or unusual venues.
Once your venue and plan are ready, attaching them to an event takes two steps: pick the plan in your event settings, then map each ticket to a seating category.
Wheelchair seats, companion seats, restricted-view spots, and other special-needs accommodations — how to mark them in your seating plan and let customers find them.
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