Ten artykuł nie jest jeszcze dostępny w języku polskim.
Accessibility and Special Seats in Seated Events
Ostatnia weryfikacja: 6 maja 2026
Ostatnia weryfikacja: 6 maja 2026
Real venues serve guests with very different needs: wheelchair users, companions, people with limited mobility, people with sight-line restrictions. Marking these correctly in your seating plan keeps customers happy, protects you from refund requests, and meets accessibility laws in Poland and the wider EU.
Two reasons. First, the European Accessibility Act and Poland's accessibility laws require ticketed events to expose accessible options online. Second — it's just good business: an accurate seat map prevents the painful situation of a wheelchair user buying a seat that physically can't accommodate them, then asking for a refund the day before the show.
The Designer supports several built-in object types for seats. These are independent from your pricing categories — a single seat can be both "VIP" (category) and "Wheelchair" (object type).
Designated spots without a fixed chair, sized for a wheelchair. Usually placed at the end of a row or in a dedicated zone with step-free access. Customers see a wheelchair icon on the chart.
A regular seat right next to a wheelchair seat, intended for someone accompanying a wheelchair user (an "asystent" in Polish). Many venues offer the companion seat at a reduced price or even free — you control this through pricing categories.
Seats with a partial view of the stage — behind a column, far to the side, or under a balcony lip. Mark them honestly: customers expect a discount and accept the trade-off, but feel cheated if they discover the obstruction at the venue.
Tight seats, often the front row of an upper tier or seats next to a railing. Useful flag for tall guests who'd otherwise complain. Not a discount trigger by default — just a transparency marker.
Object types and pricing categories work independently. You can keep wheelchair seats in your normal categories (e.g., a wheelchair seat in the Standard zone is sold via the Standard ticket), or create dedicated categories for special pricing.
Same as standard: a wheelchair seat in row 5 costs the same as any standard seat in row 5. Simple, fair, and what most concert halls do.
Companion free or discounted: create a separate "Companion" or "Asystent" category in the plan, assign companion seats to it, and create a 0 PLN (or reduced) ticket for that category. The companion ticket appears alongside your other tickets at checkout.
Restricted-view discount: create a "Restricted View" category and assign affected seats to it. A 30–50% discount vs. equivalent unobstructed seats is the typical industry standard.
On the seat selector, accessible seats display a small icon (a wheelchair pictogram for wheelchair seats, a binocular icon for restricted view, etc.). Hovering reveals the label. The chart legend explains each icon. Customers can also use the seat selector's filter (when available) to show only accessible spots.
The seat map shows what is available, but it doesn't replace clear written info. Add an accessibility paragraph to your event description: how to enter the venue (step-free entrance, parking), where the accessible seats are (e.g., "front of Parter, near aisle"), whether assistance is available (sign-language interpreter, audio description), and a contact for special requests.
Use registration questions to ask buyers about specific needs (mobility, dietary, sign-language interpreter). And always provide a phone or email contact — some accessibility needs are too specific for a self-service flow.
The European Accessibility Act (binding in EU member states from June 2025) requires accessible online ticketing flows for cultural events. In Poland, the Ustawa o zapewnianiu dospłności osobom ze szczególnymi potrzebami requires public-facing accessibility info for venues. This is not legal advice — consult your lawyer for specifics — but at minimum: mark accessible seats in your plan, describe accessibility in your event copy, and offer a non-online booking channel.
Yes. Object type (Wheelchair) and category (VIP) are independent. A wheelchair seat in the VIP zone is sold via the VIP ticket and shows the wheelchair icon to customers.
Yes — create a separate "Companion" or "Asystent" category in your plan, assign the relevant seats to it, and create a Free ticket for that category.
Yes. The chart is shared between the plan and any event using it, so changes to the chart appear live for all events. Customers who already bought a non-accessible ticket are unaffected; new buyers see the updated markers.
The seat label on the ticket includes section, row, and seat — e.g., "Parter, Row A, Seat 12". The accessibility marker doesn't currently print on the ticket itself. If specific instructions matter (e.g., "enter from the side door"), include them in the event description and the order confirmation email.
Two options: expand by marking more seats in the plan (often the front of a section can be reconfigured), or hold a few wheelchair seats off-sale and reserve them via direct booking for buyers who contact you. Holds are released back to the plan if not needed.
For practical limits, FAQs, and gotchas across all seated-event setup, see Seated Events: Limits, Tips & Troubleshooting.
Once your venue and plan are ready, attaching them to an event takes two steps: pick the plan in your event settings, then map each ticket to a seating category.
Practical limits, common questions, and quick fixes for organizers running seated events on GoJammin.
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