10 years of ADR at the Financial Ombudsman

We invite you to the conference “10 years of ADR at the Financial Ombudsman”.

We will discuss out‑of‑court dispute resolution with practitioners, representatives of academia, the market and consumer protection institutions.

During the conference we will, for the first time, present awards to entities supportive of out‑of‑court dispute resolution. Three panels devoted to the development, perspectives and challenges of applying alternative dispute resolution (ADR) in Poland and worldwide await you. We will also talk about the amicable approach to dispute resolution as part of a risk management strategy in business activity. The final part of the conference will be the gala awarding distinctions to entities friendly to out‑of‑court dispute resolution.

Detailed programme:

• 9:00 – 9:30 – participant registration and welcome coffee
• 9:30 – 9:40 – opening of the conference – Dr Michał Ziemiak (RF)

Panel I: ADR in Poland and worldwide – development, perspectives, challenges

• 9:40 – 10:00 – 10 years of out‑of‑court dispute resolution proceedings at the Financial Ombudsman – Anna Gadomska, Director of the Department of Out‑of‑Court Dispute Resolution at the Office of the Financial Ombudsman
• 10:00 – 10:20 – Models of obligations in consumer ADR – between accessibility and market responsibility (a comparative legal perspective) – Dr Marek Dąbrowski, Department of Negotiation and Mediation, John Paul II Catholic University of Lublin
• 10:20 – 11:00 – Discussion panel: experiences and challenges in conducting ADR proceedings Moderator: Paweł Rokosz, Head of the Department of Out‑of‑Court Dispute Resolution at the Office of the Financial Ombudsman, mediator Participants:
• TBC – Arbiter Bankowy ZBP
• TBC – Arbitration Court at the KNF
• adv. Izabela Dąbrowska-Antoniak – Coordinator for negotiations at the Energy Regulatory Office
• legal counsel Maria Tyszkiewicz – Financial Ombudsman
• 11:00 – 11:10 – Q&A session
• 11:10 – 11:30 – coffee break

Panel II: Amicable approach to dispute resolution as part of a risk management strategy in business activity

• 11:30 – 11:50 – lecture TBC – Prof. Omer Shapira
• 11:50 – 12:30 – Discussion panel: business and client experiences and expectations towards ADR Moderator: Dr Marta J. Kuklo – Faculty of Law, University of Białystok, mediator Participants:
• Wojciech Brewczyński – WARTA Insurance and Reinsurance Company S.A.
• Paweł Zagaj – Director of the Retail Banking Team, ZBP
• Dr hab. Dariusz Fuchs, Prof. UKSW – Faculty of Law and Administration, Cardinal Stefan Wyszyński University
• Grzegorz Miś – District Consumer Ombudsman in Wrocław
• 12:30 – 12:40 – Q&A session
• 12:40 – 13:40 – lunch break

Panel III: ADR as a complementary element of the justice system

• 13:40 – 14:00 – Lecture: Key changes in the ADR Directive and challenges related to its implementation – Sylwia Żyrek, Deputy Director, Department of Collective Consumer Interests, UOKiK
• 14:00 – 14:40 – Discussion panel: the impact of changes to the ADR Directive on the efficiency of the out‑of‑court dispute resolution system; ADR as a complementary element of the justice system Moderator: Dr hab. Edyta Rutkowska-Tomaszewska, Prof. UWr – Faculty of Law and Administration, University of Wrocław Participants:
• Dr hab. Marcin Dziurda, Prof. UW – Faculty of Law and Administration, University of Warsaw
• TBC – representative of UOKiK
• TBC – Ministry of Justice
• SSO Magdalena Sieńko – District Court in Warsaw
• Prof. Dr hab. Maciej Serowaniec – Faculty of Law and Administration, Nicolaus Copernicus University in Toruń
• 14:40 – 14:50 – Q&A session
• 14:50 – 15:00 – coffee break
• 15:00 – 16:30 – Gala awarding distinctions of the Financial Ombudsman for financial market entities supporting out‑of‑court dispute resolution methods

Due to high interest in the event and a limited number of places, we will confirm each registration by e‑mail.

Live broadcast on our Facebook and YouTube.