10 years of ADR at the Financial Ombudsman
About the event
We invite you to the conference “10 years of ADR at the Financial Ombudsman”.
We will discuss alternative dispute resolution with practitioners, representatives of academia, the market and consumer protection institutions. During the conference, for the first time we will present awards to entities supportive of out-of-court dispute resolution.
Detailed programme:
- 9:00–9:30 – participant registration and welcome coffee
- 9:30–9:40 – conference opening – Dr. Michał Ziemiak (Financial Ombudsman)
- Panel I — ADR in Poland and worldwide – development, perspectives, challenges
- 9:40–10:20 – presentations:
- 9:40–10:00 – 10 years of out-of-court proceedings for dispute resolution at the Financial Ombudsman – Anna Gadomska, Director of the Department of Out-of-Court Dispute Resolution at the Office of the Financial Ombudsman
- 10:00–10:20 – Models of obligations in consumer ADR – between accessibility and market responsibility (a comparative legal perspective) – Dr. Marek Dąbrowski, Department of Negotiation and Mediation, John Paul II Catholic University of Lublin
- 10:20–11:00 – panel discussion – experiences and challenges in conducting ADR proceedings
- Moderator: Paweł Rokosz, Head of the Department of Out-of-Court Dispute Resolution at the Office of the Financial Ombudsman, mediator
- Participants:
- TBC – Banking Arbiter ZBP
- TBC – Arbitration Court at the KNF
- Adv. Izabela Dąbrowska-Antoniak – Coordinator for negotiations at the Energy Regulatory Office
- Legal adviser Maria Tyszkiewicz – Financial Ombudsman
- 11:00–11:10 – Q&A session
- 11:10–11:30 – coffee break
- Panel II — Amicable approach to dispute resolution as an element of risk management strategy in business
- 11:30–11:50 – presentation TBC – Prof. Omer Shapira
- 11:50–12:30 – panel discussion – business and clients’ experiences and expectations regarding ADR
- Moderator: Dr. Marta J. Kuklo – Faculty of Law, University of Białystok, mediator
- Participants:
- Wojciech Brewczyński – WARTA Insurance and Reinsurance Company S.A.
- Paweł Zagaj – Director of the Retail Banking Team ZBP
- Dr. hab. Dariusz Fuchs, Prof. UKSW – Faculty of Law and Administration, Cardinal Stefan Wyszyński University
- Grzegorz Miś – County Consumer Advocate in Wrocław
- 12:30–12:40 – Q&A session
- 12:40–13:40 – lunch break
- Panel III — ADR as a complementary element of the justice system
- 13:40–14:00 – presentation: Key changes in the ADR Directive and challenges related to implementation – Sylwia Żyrek, Deputy Director of the Department of Collective Consumer Interests, UOKiK
- 14:00–14:40 – panel discussion – the impact of ADR Directive changes on the efficiency of the out-of-court dispute resolution system; ADR as a complementary element of the justice system
- Moderator: Dr. hab. Edyta Rutkowska-Tomaszewska, Prof. UWr – Faculty of Law and Administration, University of Wrocław
- Participants:
- Dr. hab. Marcin Dziurda, Prof. UW – Faculty of Law and Administration, University of Warsaw
- TBC – UOKiK representative
- TBC – Ministry of Justice
- District Court Judge Magdalena Sieńko – District Court in Warsaw
- Prof. Dr. hab. Maciej Serowaniec – Faculty of Law and Administration, Nicolaus Copernicus University in Toruń
- 14:40–14:50 – Q&A session
- 14:50–15:00 – coffee break
- 15:00–16:30 – awards gala: the Financial Ombudsman’s awards for financial market entities supporting out-of-court dispute resolution methods
Due to high interest in the event and a limited number of places, we will confirm each registration by e‑mail.
LIVE STREAM on our Facebook and YouTube.
- 9:40–10:20 – presentations:
