EXCELLENT PATIENT SERVICE - TRAINING AND WORKSHOP For Dental Reception Staff A professionally run Reception is a strategic place in every dental practice. Answering phones and presenting services in an encouraging way, scheduling and canceling appointments, accepting payments, all while ensuring patients feel very comfortable. This is not an easy task! Excellent Patient Service in today's highly competitive market is the ideal path and philosophy to achieve professional success and maximum satisfaction for patients who call or visit the practice. See what such a course looks like and what its participants say: DISCOVER THE 3-STEP SYSTEM Model procedures that will allow you to implement EXCELLENT PATIENT SERVICE in a predictable way, making you maximally competent and professional in your work. ABOUT THE COURSE This course excellently systematizes the standards of conducting phone conversations so that the patient schedules and attends an appointment. The practical format allows participants to train specific skills necessary for offering Excellent Patient Service by reception staff. PARTICIPANT PROFILE The training is intended for every receptionist, regardless of experience, who wants to increase her effectiveness in clear communication and receive the best market standards for dealing with dental patients. GOALS We are not afraid to set goals. We strive for excellence, so we guarantee you: - Development of communication skills by reception staff and learning the 3 model steps of Excellent Dental Reception - Acquiring knowledge and skills to encourage patients to book appointments at your practice - Learning the best standards and practical models to make every receptionist's work easier BENEFITS After completing the training, participants can: - Conduct a perfect phone conversation with a first-time patient – identify needs and effectively present the practice's offer - Recognize 4 dominant personality types and thus professionally build authority and relationships with patients - Solve difficult situations with patients based on a model for overcoming them – because there are no difficult patients, only difficult situations REFERENCES We could say a lot about our trainings... but why? The quality is best proven by numerous references from course participants, so we invite you to view them. General Information INSTRUCTOR: Michał Katarzyński VENUE: Golden Floor Conference Center Ul. Prosta 69 Warsaw 📅 DATE: January 18, 2026 ⏰ HOURS: 9:00 AM - 5:30 PM WE PROVIDE: - training materials, course completion certificate - coffee and lunch breaks, snacks and lunch at the restaurant NOTE: Number of places is limited MICHAŁ KATARZYŃSKI Since 2012, he has led the idea and philosophy of Excellent Patient Service, of which he is the author. He is a lecturer at the Digital Smile Design Academy, Dawson Academy, and author of a series of articles for Medical Tribune Stomatology. For over 3 years, he co-managed one of the largest dental clinics in Poland, which doubled the number of treated patients during that time. He is the author of effective training programs, specializing in training dentists and professional development of dental practices. He has completed dozens of closed training projects, and during a ceremonial gala, honored leading dental practices in Poland with the prestigious "Heart of Excellent Patient Service" award. Over 5,000 participants have attended his courses and lectures on management and communication with patients. Thanks to his practical knowledge and experience, he effectively helps dental teams whose mission is maximum satisfaction and assistance to dental patients. He believes that the key to success for doctors and mid-level staff is combining excellent professional skills with excellent communication skills, enabling better help for their patients. If you have any questions, feel free to contact us. E-mail: michal@doskonalaobslugapacjenta.pl More courses at https://www.doskonalaobslugapacjenta.pl
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