EXCELLENT PATIENT SERVICE - Ninja Level Advanced TRAINING AND WORKSHOP For Dental Reception Staff A professionally run Reception is a strategic place in every dental practice. Working in this position is a big challenge and every day there are, or may be, DIFFICULT SITUATIONS that require a high level of professionalism. See what the course looks like and what its participants say: ABOUT THE COURSE This is a course for experienced Reception Staff who want to handle difficult everyday situations even more professionally. GOALS We are not afraid to set goals. We strive for excellence, so we guarantee you the ability to handle the most difficult situations. How to speak politely yet assertively and firmly: - Talk to a patient who confirmed an appointment but did not show up. - Talk to a patient when there are no convenient dates for them. - Talk to a patient when they want to cancel or keep changing appointment dates. - Talk to a patient when you need to reschedule their appointment, even more than once. - Talk to a patient who behaves aggressively or rudely. - What to do when a patient insists on a specific date or entry to the office, or refuses to fill out a questionnaire. - Reassign a patient to another doctor when the owner no longer wants to perform certain procedures or the practice has ended cooperation with a given doctor. - Overcome various other objections from demanding patients. REFERENCES We could say a lot about our trainings... but why? The best proof of their quality is the numerous references from participants, so we invite you to check them out. General Information 👨🏫 TRAINER: Michał Katarzyński 📍 LOCATION: Golden Floor Conference Center Al. Jerozolimskie 123a Warsaw 📅 DATE: March 22, 2026 ⏰ HOURS: 9:00 AM - 5:30 PM ✅ WE PROVIDE: training materials, course completion certificate coffee and lunch breaks, snacks and lunch at the restaurant ❗ NOTE: Number of places is limited MICHAŁ KATARZYŃSKI For over 13 years, he has led the idea and philosophy of Excellent Patient Service, of which he is the author. He is a lecturer at the Digital Smile Design Academy, Dawson Academy, and the author of a series of articles for Medical Tribune Stomatology. For over 3 years, he co-managed one of the largest dental clinics in Poland, which doubled the number of treated patients during that time. He is the author of effective training programs, specializing in training dentists and the professional development of dental practices. He has completed dozens of closed training projects, and during a ceremonial gala, honored leading dental practices with the prestigious "Heart of Excellent Patient Service" award. Over 5,000 participants have attended his courses and lectures on management and communication with patients. Thanks to his practical knowledge and experience, he effectively helps dental teams whose mission is maximum satisfaction and assistance to dental patients. He believes that the key to success for doctors and mid-level staff is combining excellent professional skills with excellent communication skills, enabling them to better help their patients. If you have any questions, feel free to contact us. e-mail: michal@doskonalaobslugapacjenta.pl tel 502 185 012 More courses at https://www.doskonalaobslugapacjenta.pl
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